Below are details on frequently asked customer service requests, however if you require something not shown below or would like to talk direct to one of our customer care team, please email us at customer.care@phonesdirect.com or call us on 0844 8888 555.
To contact our sales or customer care team, please email us at customer.care@phonesdirect.com or call us on 0844 8888 555 between 9am-6pm Monday to Friday.
To cancel your order please send an email to customer.care@phonesdirect.com, quoting your order reference and reason for cancelling.
Orders can not be cancelled after dispatch.
Please note: You do not have the right to cancel an order where we have informed you that we are buying goods exclusively for you.
If your goods arrive faulty or develop a fault within 14 days, you can return them to phonesdirect.com for a repair or replacement . This is dependent on the manufactures process.
After 14 days you must contact the manufacture directly
Please download this Returns form and follow the instructions within in order for us to authorise the return of goods.
Please send your returned items in by post only when you have received an Returns Confirmation Number from phonesdirect.com. Failure to do so will result in your package not being accepted.
We strongly advise you to use a secure signed for service, for example Courier Service or Royal Mail Special Delivery.
Your order may be returned for any reason within 7 days of the date your receive your order as long as it remains in a saleable condition with all original accessories and packaging. We will only refund the price of the item after we have inspected the goods and confirmed the condition of the goods as appropriate for refund.
Unfortunately we cannot accept software or devices containing software where the seal has been broken or the software has been registered. If any device containing software that has been opened, used or registered are returned, a minimum 25% fee will apply to compensate for the loss of software element of the goods in question. This does not affect your statutory rights.
Please download this Returns form and follow the instructions within in order for us to authorise the return of goods.
Please send your returned items in by post only when you have received an Returns Confirmation Number from phonesdirect.com. Failure to do so will result in your package not being accepted.
We strongly advise you to use a secure signed for service, for example Courier Service or Royal Mail Special Delivery.
If you require a copy invoice, please email us with your original order number to customer.care@phonesdirect.com We will then reply with your invoice attached.
If you are unhappy in any way about the service you have received you can complain direct to us by emailing customer.care@phonesdirect.com.
Protecting your privacy is extremely important to us. The following statement will help you understand how we collect, use and safeguard the personal information you provide to us through phonesdirect.com.
We follow accepted industry standards published by The UK’s Information Commissioner's Office (http://www.ico.gov.uk/) in order to protect your personal information submitted to us, both during transmission and once received.
To create an account, we simply collect your name, email and postal address, this information is used to process and dispatch your order.
We’ll use your email address so you are one of the first to be able to take advantage of our special offers, discounts and promotions. However, if you wish to unsubscribe, simply follow the instructions at the bottom of our emails.
Our Data Protection Act 1998 Registered Number is : Z2258621.
If you have any questions regarding our Privacy Policy please call us on 0844 8888 555 or email us at customer.care@phonesdirect.com.